====== A Guide to Reporting on Infosec.Exchange: Spam ======
You've seen something bad in the Fediverse. Now you want to let someone know about it. Start here.
A [[#handy_flowchart|handy graphical flow-chart]] of this process is also available.
What do you want to report?
===== OK, so you want to report spam... =====
First off, take a look at [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|this definition of spam]]. It will be helpful.
Before you report, please answer these questions:
- How many messages did you see that look like spam?
- What makes these messages spam?
===== How many messages did you see that look like spam? =====
=== Mod stance ===
If the account's very existence [[:faq:safety:rules|violates a rule]], then that takes priority and we will take action.
If the account doesn't violate any of the rules (including [[rules:07_lack_of_rule_is_not_permission|Rule #7]]) then there's probably nothing to report. Making zero posts while breaking no rules isn't a violation of the spam policy, so we won't take action.
=== Your options ===
* Please do not report an account for spam to the moderators if it isn't spamming.
* Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content]]..
=== Mod stance ===
One post is not spam. It might break other rules, but it's not spam. Check out [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|the Internet Society's definition of spam]].
A single spam post might not be seen by many people. Look at the account's number of followers. Is it single digits? That means this post went to our public timeline and a handful of other accounts.
One post does not violate [[rules:05_no_spam_no_excessive_promotion|the spam rule]], but it could violate [[:rules:|other rules]].
=== Your options ===
* Please do not report an account for spam to the moderators if it isn't spamming.
* Wait until the account has actually violated the spam rule and then submit a report.
* Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]].
=== Mod stance ===
OK, maybe we're talking about spam.
=== Your options ===
* Before reporting, determine what makes these messages spam.
===== What makes these messages spam? =====
How many of the following are true?
- The posts have nothing to do with Information Security.
- The posts are identical or nearly identical.
- The posts tag lots of unrelated users or try to get their attention.
- The posts are asking people to do something for the poster e.g., give money, boost the post, buy a thing.
- The posts are more than one per day.
- The poster is not creating discussion and/or not responding to replies on the posts.
- The posts have lots of unrelated hashtags.
=== Mod stance ===
If it's not matching up with at least two attributes on this list, it's probably not spam.
=== Your options ===
* If it's not many posts, and only 1 of the listed criteria for spam applies, this activity doesn't meet the threshold for reporting. Please do not report almost-spam to the moderators.
* Wait until the account has actually violated the spam rule and then submit a report.
* Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]].
=== Mod stance ===
Spam is bad. It steals attention, wastes resources, and enables fraud. Infosec.Exchange actively rejects spam.
We don't promise that we will always take action on a few posts that have a few of these things in common. The more posts there are, and the more of these attributes are true, the more likely we are to conclude it is spam and take action.
=== Your options ===
* Since two or more of the listed factors apply, this activity qualifies as spam.
* Please report spam to the moderators.