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faq:safety:guide_to_reporting [2022/12/06 00:39] – Panels; work-in-progress dreadpir8robotsfaq:safety:guide_to_reporting [2022/12/06 01:20] (current) – dreadpir8robots
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 You've seen something bad in the Fediverse. Now you want to let someone know about it. Start here. You've seen something bad in the Fediverse. Now you want to let someone know about it. Start here.
- 
-The first thing you answer is **what** you are reporting: 
- 
-  - [[#it_s_spam|It is spam]] 
-  - [[#it_violates_server_rules|It violates server rules]] 
-  - [[#it_s_something_else|It's something else]] 
  
 <div tip>A [[#handy_flowchart|handy graphical flow-chart]] of this process is also available.</div> <div tip>A [[#handy_flowchart|handy graphical flow-chart]] of this process is also available.</div>
  
-====== It's Spam ====== +What do you want to report?
- +
-Ok, so you want to report spam. First off, take a look at [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|this definition of spam]]. It will be helpful. Then answer these questions. +
- +
-<div group> +
-===== How many messages did you see that look like spam? ===== +
-<div column third> +
-<panel type="default" title="Zero" subtitle="It didn't spam yet but it surely will" icon="fa fa-thermometer-empty"> +
- +
-=== Mod stance === +
-If the account's very existence violates a rule, jump down to [[#it_violates_server_rules|It violates server rules]] because that takes priority and we will take action. +
- +
-If the account doesn't violate any of the rules (including [[rules:07_lack_of_rule_is_not_permission|Rule #7]]) then there's probably nothing to report. Making zero posts while breaking no rules isn't a violation of the spam policy, so we won't take action. +
- +
-=== Your options === +
-  * <span important>Please do not report an account for spam to the moderators if it isn't spamming.</span> +
-  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content]].</span>. +
-</panel> +
-</div> +
-<div column third> +
-<panel type="default" title="One" subtitle="This one message is clearly spam" icon="fa fa-thermometer-quarter"> +
-=== Mod stance === +
-One post is not spam. It might break other rules, but it's not spam. Check out [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|the Internet Society's definition of spam]]. +
- +
-A single spam post might not be seen by many people. Look at the account's number of followers. Is it single digits?  That means this post went to our public timeline and a handful of other accounts. +
- +
-One post does not violate [[rules:05_no_spam_no_excessive_promotion|the spam rule]], but it could violate [[:rules:|other rules]]. +
- +
-=== Your options === +
-  * <span alert>Please do not report an account for spam to the moderators if it isn't spamming.</span> +
-  * <span tip>Wait until the account has actually violated the spam rule and then submit a report.</span> +
-  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]]</span>. +
-</panel> +
- +
-</div> +
-<div column third> +
- +
-<panel type="default" title="More than one" subtitle="Spamalot" icon="fa fa-thermometer-full"> +
-=== Mod stance === +
-OK, maybe we're talking about spam. +
- +
-Spam sucks. It steals attention, wastes resources, and enables fraud. +
- +
-=== Your options === +
-  * <span info>Keep going to [[#b_how_many_of_the_following_things_are_true|question 1.B]]</span> +
-</panel> +
-</div> +
- +
-<div group> +
-===== What makes these messages spam? ===== +
-<div column third> +
-<panel type="default" title="What makes these messages spam?" subtitle="How many of these factors apply?" icon="fa fa-sliders"> +
-How many of the following are true? +
-  - The posts have nothing to do with Information Security +
-  - The posts are identical or nearly identical +
-  - The posts tag lots of unrelated users or try to get their attention +
-  - The posts are asking people to do something for the poster e.g., give money, boost the post, buy a thing +
-  - The posts are more than one per day +
-  - The poster is not creating discussion and/or not responding to replies on the posts +
-  - The posts have lots of unrelated hashtags +
- +
-=== Mod stance === +
- +
-If 2 or more of those criteria are true, please report and attach offending posts. +
- +
-We don't promise that we will always take action on a few posts that have a few of these things in common. The more posts there are, and the more of these attributes are true, the more likely we are to conclude it is spam and take action. +
- +
-=== Your options === +
-  * <span alert>If it's not many posts and only 1 of these criteria are true, it doesn't meet the threshold for reporting. Please do not report almost-spam to the moderators.</span> +
-  * <span tip>Wait until the account has actually violated the spam rule and then submit a report.</span> +
-  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]]</span>. +
- +
-If it's not many posts and only 1 of these criteria are true, **Stop**. Please do not report this to the moderators. Please use the [[https://docs.joinmastodon.org/user/moderating/|Mastodon features for filtering and blocking unwanted content]]. +
- +
-</panel> +
-</div> +
-</div> +
- +
-====== 2. It violates server rules ====== +
- +
-Our rules only apply on our server. So the first thing we have to figure out is which people involved are users on ''infosec.exchange''. +
- +
-===== 2.A. Was it sent or received by an infosec.exchange user? ===== +
- +
-==== 2.A.i: Neither ==== +
- +
-> If everyone involved in this situation is on an instance other than infosec.exchange, we not only can't do much, we probably won't do much. If it is content that does not target our users and doesn't originate from our users, we encourage you to use the [[https://docs.joinmastodon.org/user/moderating/|Mastodon features for filtering and blocking unwanted content]]. If you think it somehow rises to the point that we should take a server-wide action, make sure you explain that in your report. +
- +
-==== 2.A.ii: An infosec.exchange user is receiving messages or is targeted by rule-breaking behaviour by someone on another instance. ==== +
- +
-**Please Report**: We protect our users. To the best of our ability they will be kept safe here.  +
- +
-**Note:** If it is a direct message, moderators can't see DMs ((Yeah, yeah, someone has access to a database and theoretically could run a SQL query. But there's no moderation interface that lets us do this. And I assume you don't want us building our own interface that makes it easy to browse your DMs, right? So send us the screenshots.)). You must send screenshots. +
- +
-==== 2.A.iii: An infosec.exchange user is breaking a rule with their behaviour here on infosec.exchange ==== +
- +
-**Please report** We take the rules seriously and we will take action when rules are violated.  +
- +
-**Note:** If it is a direct message, send us the screenshots. +
- +
-====== 3. It's something else ====== +
- +
-> Whatever it is, be sure to give us lots of context. What is it? What action do you think we should take? Is there any history we should know? Attach posts if you can. +
- +
-====== Handy Flowchart ====== +
- +
-If you want to see this decision tree in a flow-chart, here it is.+
  
-{{ ::decision_flow.svg |Decision flow-chart}}+<nav> 
 +  * [[:faq:safety:spam|Spam]] 
 +  * [[:faq:safety:rules|Something which violates server rules]] 
 +  * [[:faq:safety:other|Something else]] 
 +</nav>