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--- faq:safety:guide_to_reporting [2022/12/03 00:54] – [A Guide to Reporting on Infosec.Exchange] dreadpir8robots
+++ faq:safety:guide_to_reporting [2022/12/06 00:39] – Panels; work-in-progress dreadpir8robots
@@ Line 11: / Line 11: @@
 <div tip>A [[#handy_flowchart|handy graphical flow-chart]] of this process is also available.</div>
-====== 1. It's Spam ======
+====== It's Spam ======
 Ok, so you want to report spam. First off, take a look at [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|this definition of spam]]. It will be helpful. Then answer these questions.
-===== 1.A How many messages did you see that look like spam? =====
+<div group>
+===== How many messages did you see that look like spam? =====
+<div column third>
+<panel type="default" title="Zero" subtitle="It didn't spam yet but it surely will" icon="fa fa-thermometer-empty">
-==== 1.A.i Zero: i'm sure it's an account that's about to spam any minute now. ====
+=== Mod stance ===
+If the account's very existence violates a rule, jump down to [[#it_violates_server_rules|It violates server rules]] because that takes priority and we will take action.
-> In this case there is nothing to do. We are not the "Pre-crime" division from that film //Minority Report//. If the account's very existence violates a rule, jump down to [[#it_violates_server_rules|It violates server rules]] and focus on that. Zero posts cannot be a violation of the spam policy, so we won't take action.
+If the account doesn't violate any of the rules (including [[rules:07_lack_of_rule_is_not_permission|Rule #7]]) then there's probably nothing to report. Making zero posts while breaking no rules isn't a violation of the spam policy, so we won't take action.
-=== Block, Don't Report ===
+=== Your options ===
+  * <span important>Please do not report an account for spam to the moderators if it isn't spamming.</span>
+  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content]].</span>.
+</panel>
+</div>
+<div column third>
+<panel type="default" title="One" subtitle="This one message is clearly spam" icon="fa fa-thermometer-quarter">
+=== Mod stance ===
+One post is not spam. It might break other rules, but it's not spam. Check out [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|the Internet Society's definition of spam]].
-**Stop** please do not report this to the moderators. Please use the [[https://docs.joinmastodon.org/user/moderating/|Mastodon features for filtering and blocking unwanted content]].
+A single spam post might not be seen by many people. Look at the account's number of followers. Is it single digits?  That means this post went to our public timeline and a handful of other accounts.
-==== 1.A.ii One: this one message is clearly spam ====
+One post does not violate [[rules:05_no_spam_no_excessive_promotion|the spam rule]], but it could violate [[:rules:|other rules]].
-> Look at [[https://www.internetsociety.org/resources/doc/2014/what-is-spam/|the Internet Society's definition of spam]]. One post is not spam. Look at the account's number of followers. Is it single digits? That means this post went to our public timeline and a handful of other accounts. One post does not violate the **spam** rule (but it could violate other rules).
+=== Your options ===
+  * <span alert>Please do not report an account for spam to the moderators if it isn't spamming.</span>
+  * <span tip>Wait until the account has actually violated the spam rule and then submit a report.</span>
+  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]]</span>.
+</panel>
-=== Block, Don't Report ===
+</div>
+<div column third>
-**Stop** please do not report this to the moderators. Please use the [[https://docs.joinmastodon.org/user/moderating/|Mastodon features for filtering and blocking unwanted content]]. Or wait until the account has actually violated the spam rule to report them.
+<panel type="default" title="More than one" subtitle="Spamalot" icon="fa fa-thermometer-full">
+=== Mod stance ===
+OK, maybe we're talking about spam.
-==== 1.A.iii More than one ====
+Spam sucks. It steals attention, wastes resources, and enables fraud.
-Ok, maybe we're talking about spam. Keep going to [[#b_how_many_of_the_following_things_are_true|question 1.B]].
+=== Your options ===
+  * <span info>Keep going to [[#b_how_many_of_the_following_things_are_true|question 1.B]]</span>
-===== 1.B. How many of the following things are true? =====
+</panel>
+</div>
+<div group>
+===== What makes these messages spam? =====
+<div column third>
+<panel type="default" title="What makes these messages spam?" subtitle="How many of these factors apply?" icon="fa fa-sliders">
+How many of the following are true?
   - The posts have nothing to do with Information Security
   - The posts are identical or nearly identical
@@ Line 47: / Line 72: @@
   - The posts have lots of unrelated hashtags
-=== Report ===
+=== Mod stance ===
-If 2 or more of those criteria are true, please report and attach offending posts. We don't promise that we take action on a few posts that have a few of these things in common. The more posts there are, and the more of these attributes are true, the more likely we are to conclude it is spam and take action.
+If 2 or more of those criteria are true, please report and attach offending posts.
-=== Block, Don't Report ===
+We don't promise that we will always take action on a few posts that have a few of these things in common. The more posts there are, and the more of these attributes are true, the more likely we are to conclude it is spam and take action.
+=== Your options ===
+  * <span alert>If it's not many posts and only 1 of these criteria are true, it doesn't meet the threshold for reporting. Please do not report almost-spam to the moderators.</span>
+  * <span tip>Wait until the account has actually violated the spam rule and then submit a report.</span>
+  * <span tip>Please use your account's [[https://docs.joinmastodon.org/user/moderating/|features for filtering and blocking unwanted content or profiles]]</span>.
 If it's not many posts and only 1 of these criteria are true, **Stop**. Please do not report this to the moderators. Please use the [[https://docs.joinmastodon.org/user/moderating/|Mastodon features for filtering and blocking unwanted content]].
+</panel>
+</div>
+</div>
 ====== 2. It violates server rules ======